3 Dont's and 3 Do's for
"Dealing With Difficult People at Work"

Angry employees

  • Is your life is being made miserable by a cranky boss or difficult employee?
  • Are you at a loss of what to say or do when confronted with a difficult employee?
  • Are you afraid to confront critical employees whose negativity brings everyone down?

Let's face it... Do you really want to wake up every morning afraid of facing the difficult people in your world?

Of course not!


Does this sound like you?

You hate conflict, and you dread having to confront difficult situations at work?

Well... You're not alone...

Most supervisors and managers don't want to deal with conflict or unpleasant situations, but they have to, anyway. They can't just avoid dealing with the problems, and hope they go away.

As you probably have experienced...

The problems with difficult people don't go away by themselves. Instead they stay and fester to create more stress and more conflict.

The truth is...

Very few people know how to deal with difficult people without creating defensiveness in the difficult person - which creates even more conflict and stress.

Your first step is learning what not to do...

3 "Dont's" when Dealing With Difficult People at Work

1. Don't take the difficult person's behavior personally.

Difficult people act the way they do because it has been a way of life for them for many years. It's just the way they have learned to control others and get what they want. So, don't take it personally.

2. Don't "catch" the difficult person's emotional state.

You have probably experienced catching another person's yawn. If someone near you yawns,then you will catch that and yawn, too. It's the same way with emotions. Don't fall into the trap.

So, when difficult people are angry, don't get angry. If they are sarcastic, don't you be sarcastic, if they are loud, don't try to outshout them, etc.

3. Don't react immediately.

Don't "Shoot from the hip." You can't win that way with a difficult person. Instead, stop and think about what would be best to respond to this person that will give you the results you want.

Stop! Think about the outcome you want. Then, figure out how to best get that outcome.


3 "Do's" when Dealing With Difficult People at Work

1. Do, write down everything about the situation.

The very act of writing things on paper will help make things clearer for you. What's more, it will help you stop swirling things around in your head.

2. Write down the outcome you would like to have.

Be as detailed as you can. This is an important step. If you don't know exactly what you "do" want, you won't be able to get it. Try closing your eyes to visualize a positive outcome. Then write it down.

3. Write down your options to get to that outcome.

Here's where things get a little more complicated. There are many different effective ways to respond to a difficult person - depending on the situation.

It's important to respond in the most effective way for your particular situation... so you can get the result you want.

However, most people don't know many effective strategies for dealing with diffficult people. So, they use the ones that they have always used, and they get frustrated when the old ways don't work. That in itself causes stress.

Therefore... If you need help figuring out the best way to respond for your situation, we have put together a package of resources with advice from the experts... that will give you the strategies, tips, and actual words to say when dealing with difficult people.

But first... Here's 4 ways that learning how to deal with difficult people will help you.

1. You willl develop confidence in dealing with all types of difficult people in different situations.

2. You will express yourself assertively in non-confrontational ways.

3. You will have, at your fingertips, the strategies to defuse situations before they become larger problems.

4. You will know the "words to say" to resolve conflict without making others defensive.

Introducing the "Dealing With Difficult People at Work" Package

    It contains strategies from several experts to help you deal successfully with workplace conflict... so that you can enjoy your work without stress.

    (And what's more... because difficult people are difficult wherever they are, you can even use these strategies in your personal life.)

It's as easy as 1 - 2 - 3


Tips Booklet

110 Ideas for Dealing With Angry People Tips Ebook & audio

Step-by-step strategies on how to handle angry people... while keeping your own emotions in check.

Audio of the ebook is included so that you can listen in your car or while jogging in the park.

Worksheet included to help you track your progress so you keep improving and building your confidence.


Conflict Resolution Webinar

60 Minute Webinar
How to Transform Workplace Conflict into Workplace Harmony

An interview with conflict resolution expert, Dr. Joyce Weiss

Dr. Weiss is an expert in workplace conflict resolution. You will learn exactly -what to say- and -how to say it- to resolve difficult situations at work.

You'll also learn how to resolve them without making others defensive.

You can access this valuable webinar on the web 24/7 from any computer or device and even use it for training.



30 Minute Teleseminar "Dealing with Difficult Employees"

Featuring Harriet Meyerson, founder of ConfidenceCenter.com, and advice from Dr. Mark Lauderdale

Dr. Mark Lauderdale is a psychiatrist who is an expert on using creative ways to deal with difficult employees.

You will have fun listening to the creative ways he uses to get employees to cooperate with him in real workplace situations.

These are 3 Powerful Fire Extinguishers that Squelch the Angry Flames of Conflict!

Plus... you get these valuable "Bonuses"

StarVIdeo: "How to Stop Complainers, End Work Drama, and Lower Work Stress"

Book: Stop Complainers and Energy DrainersVideo with Linda Swindling, author of the book, "Stop Complainers and Energy Drainers."

Learn how to spot the 5 types of workplace complainers and workplace energy drainers and how to stop them from causing you stress and stealing your time.

Get a free "Stop the Complainer" survey, and see what type of workplace complainer you are dealing with.

Star 9 Email Lessons to point out important steps to take

A new lesson every 2 days - a total of 9 lessons. Step by step instructions to help you use your tips booklet more effectively.

StarEmail help for any questions about using the strategies

You're not alone with your problems. Email us if you have any questions about using these strategies with the difficult people in your life at home or at work.

Here's just a few of the things you will learn:

checkmarkActual words you can say that will immediately diffuse a person’s anger or outbursts.

checkmarkProven methods to avoid creating the anger spiral. (The difficult person will no longer push your buttons.)

checkmarkHow to use 4 magic words to resolve conflict.

checkmarkHow to demonstrate respect, understanding, and empathy while under fire... and so much more.

checkmarkHow to choose which strategy to use in different situations.

  • "I work for a non-profit organization and we serve individuals with developmental disabilities.  Our staff frequently have to deal with family members, workshop staff, physicians, nurses etc. etc. who can send them into a tail spin fairly quickly.  

    The Tips booklet has given them ideas so they can maintain some objectivity and emotional control when they have to deal with these situations.  

    It also has given everyone better insight into our own psyche and what part we play in any given situation.  I have to say it has been very useful and productive while helping us maintain a professional balance.  

    Thank you so much.  It is a great little booklet." 

    Betty Szafranski

  • How much does "Dealing with Difficult People at Work" cost?

    You'll be amazed at how inexpensive it is!

    The good news is that our strategies work because they come from conflict resolution experts who have actually used them in the workplace.

    (We have been selling the Tips Ebook for a long time, but this is the first time we are packaging it with the webinar and teleseminar so that you havem more strategies and examples from 3 additional experts.)

    Therefore, you might think the "Dealing With Difficult People at Work" package would be very costly. But, it's not!

    We have made the price affordable so that everyone can afford to use these conflict resolution strategies.

    It's probably even costs less than the bottle of Extra-Strength Excedrine that you need to face the workplace stress caused by conflict.

    Here's our "Introductory Price."

    "Dealing with Difficult People at Work" is regularly $67

    For a limited time our introductory price is

    Only $27. 

    It would cost you hundreds of dollars to hire a conflict resolution expert to come to your company to resolve employee conflict. But, you can get their secrets now for only $27.

    Don't wait, because this introductory price may end any day!


    100% Risk Free - Lifetime Guarantee

    Use "Dealing With Difficult People at Work" for as long as you want. Then, if you are not delighted with the results, simply email us to request a full refund.

    This is truly a Risk Free purchase.

    Add to Cart


    Get instant access!

    Nothing to ship. You get everything instantly after your purchase. You simply login to the members area to download everything!

    And don't forget, you will also get all the bonuses listed above.

    Even better, you get lifetime access to the "Dealing With Difficult People at Work" package in our members area, which means that you also get anything we might add in the future.

    Remember - You don't have to wake up every morning afraid to face the angry world!

    Don't wait another day! Place your order now and get the sale price of only $27. (a $40 savings that may go away at any time.)

    Add to Cart

    The Worst Scenerio...

    What will happen if you don’t learn how to deal With Difficult People at Work?

    • Absolutely Nothing! - Nothing will change in your life!
    • You will still be stressed out about difficult people!
    • You may miss family celebrations because you want to avoid a difficult relative.
    • Or… you may still snap back at angry people adding fuel to the anger spiral.


    So, what are you waiting for...

    Get started right now learning the secrets and strategies for dealing with difficult people. Then... look for a difficult person to try them out on. I bet it won't take you long to find someone.

    Best regards,

    Harriet Meyerson

    Harriet Meyerson

    Founder of ConfidenceCenter.com

    P.S. Remember our "Lifetime Guarantee" makes your purchase Risk Free.


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    Contact Information

    The Confidence Center
    Harriet Meyerson, Founder and President

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    Last modified: 4/11/16